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Treesource
Lyndum
Church Hill
Stillingfleet
York
YO19 6SA


01904 720126
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Treesource : Help & Info
Making a Purchase

Making a purchase could not be easier. Just browse our book shop, and when you find an item of interest, click on the image or 'More info' text to view a larger picture and read additional product information.

If you wish to buy any items select the quantity you require and then click on 'Add to my basket'.

Then either:

- Click 'Continue Shopping' to confirm your order for the selected item and return to the Bookshop

- Tick the 'Remove' box and click the 'Update' button if you wish to cancel your order for a selected item

- Change the 'Quantity' and click the 'Update' button if you want additional or less items

- or, if you've completed your shopping, simply click on 'Checkout Now'.

If you click on 'Checkout now' your shopping basket will appear with your new selection and any other items selected. Follow the instructions on the screen, ensuring that all highlighted fields are completed.

If you click on 'Continue Shopping' you will return to the Bookshop. When you have completed your shopping, simply click on 'Checkout now' and follow the instructions on the screen.

At the end of the Checkout process, a confirmation of your order will appear on screen. Print this receipt for your records. A confirmation of your order will also be e-mailed to you.

Offline Orders - If you would prefer not to order using the secure online form, you can add books to your shopping basket (see the instructions above) then print out the shopping basket and order from page and either fax or post it to us. You can also telephone or fax your order. Please note that books cannot be dispatched without payment.

Customers from outside the UK are advised to contact us before placing an order to be advised of postage costs.

We do not charge for any item until it is ready to ship. Backordered items are not charged for until they are shipped.


Payment Methods

Payment may be made by:

- Credit/debit cards - Visa/Mastercard/Maestro and Delta. We do not accept American Express cards. Customers who are concerned about giving credit card information over the internet may provide credit card details via phone, fax or mail.

- Cheque/International Money Order - which must be in £ Sterling and drawn on a UK bank (payable to Treesource). If paying by cheque, orders may still be placed on-line. Choose the 'Invoice before delivery' option at the checkout and an invoice will be mailed to you.

- A Treesource credit account is available to organisations and local authorities. Please contact us for further details.


Postage Info

Dispatch and delivery

Subject to stock availability and credit card authorisation, we aim to dispatch your order within 3 working days of receipt. You will be advised by e-mail or telephone if any part of your order is temporarily out of stock. Please contact us if you experience an unreasonable delay in the delivery of your order. Treesource will endeavour to trace any missing parcels. We will accept risk in a consignment until it has been delivered.

UK orders

We are only able to process online orders for the United Kingdom. UK orders books will be mailed using Royal Mail services, which normally take 2-5 working days in transit.

Postage costs are based on the total value of books ordered:

UK Postage & Packing Charges

Order Value Postage & Packing Charge
Up to £10.00 £3.50
£10.01-£50.00 £6.50
£50.01+ £9.00

More urgent deliveries will be charged at cost. If you require an express mailing service, please contact us for prices.

Overseas orders

We are able to mail orders to most countries outside the UK but we have to charge postage at cost. We therefore need to know which titles you wish to order to advise you of postage costs. Please contact us for further details.


Student Discount

Students studying for a qualification in arboriculture and urban forestry can apply to join the Treesource Student Discount scheme to receive a 10% discount on book purchases. Please contact us for further details.


Contact Us

We welcome any enquiries, comments or feedback you may have about the services we provide or the website.

E: customerservice@treesource.co.uk

T/F: +44 (0)1904 720126

Or write to us at:

Lyndum, Church Hill, Stillingfleet

York YO19 6SA

United Kingdom


 
 
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